Do you believe in the saying “customers are always right”?
Well, it’s true, an establishment keeps the business going because of customers.
However, this old cliché seemed to have authorized a lot of customers to become rude and downright disrespectful.
One instance just happened recently at a restaurant, but the owner decided he was having none of these so-called entitled rich fellas’ unacceptable behavior.
His name is Lee Skeet and you’d love to be his employee.
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He founded and is the chef at the Cora restaurant in Cardiff, United Kingdom.
In a recent restaurant encounter, he shared how he handled some rude customers who violated one of his hardworking employees.
According to him, a group of rich folks came into his restaurant and dined. They amassed a bill of £1,100 (approximately $1,350).
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For a restaurant owner who runs a small place, that bill was already huge! But the problem wasn’t the amount on the bill though, it was the fellas’ attitude towards his employee, Lily.
Lee handled the incident with class but he soon realized that the rest of the world should know about these arrogant customers.
He posted screenshots of his email to the said customer and banned them for life!
He started the email by thanking them for choosing his restaurant. He also acknowledged the massive amount that they did spend on their food and drinks.
His tone, however, changed in the second paragraph of the letter. He continued by saying, “Unfortunately, throughout the evening I was made aware that your party’s behavior was inappropriate towards lily, who runs front of house.”
It’s never right to wrong someone who is trying to serve you, let alone a woman.
Lily, the 22-year-old employee was said to be “talked down to, disrespected, and touched unwantedly”.
At first, Lee even thought of refunding the disrespectful folks’ money. He intended to only take £100 which he believed was the amount of tip that Lily deserved for serving them.
Soon, he realized they don’t deserve any refund at all. Instead, he asked them to never come back to his restaurant for what they did to his employee.
He ended the email by giving them another lesson, “I also think you should assess the people you surround yourself with.”
Afterwhich, Lee rewarded Lily something for keeping her calm and for being professional all throughout the incident.
He didn’t refund the rude customers and gave all the £1,100 to Lily instead.
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Lee’s way of handling the situation soon became viral. It made rounds not only on the internet but also reached some media channels.
A lot of people admired Lily’s professionalism and also Lee’s way of protecting his employees from such ill-mannered restaurant-goers.
As fate would have it, a London-based law firm called Ince started its own investigation. As it turned out, it was one of their senior staff who was at the restaurant during the incident.
Are they going to be “served” for what they did? We will all soon find out.
For now, the law firm remains silent about it since the investigation is still on the roll.
Rude customers are actually not rare in any establishment or firm.
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Luckily, there are employees who are lucky enough to have a boss like Lee who will always stand by their side to protect them, whatever amount of dollar it may cost them.
Watch Lee’s interview in the video below to know more about this story.
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