A Detroit Five Guys is not only serving up burgers and fries but they are also serving up kindness.
One of the restaurant chain’s employees is being been applauded across the internet for taking the time to assist a wheelchair-bound patron.
General manager Justin Hollon went above and beyond his duty of providing exceptional customer service when the wheelchair-bound patron came into the Greektown Five Guys in Detroit, Michigan.
The patron was no stranger to Hollon. He had seen him in the restaurant before, since the guy was a regular, but something this time around was different about the patron.
Hollon noticed that the customer was struggling to order his food.
“This time when he came in he was having trouble ordering,” Hollon said. “He was sick, he kept saying he was sick.”
To save the struggling patron the trouble, Hollon suggested one of the restaurant’s most popular burgers the All The Way burger. Since the man couldn’t process the order himself Hollen was generous enough to give the man a free meal on the house.
In addition to ordering the man the burger, which comes with all of Five Guys’ classic toppings, he added on some fries and a drink… all free of charge.
“He was so unwell that he couldn’t even process the order himself, so we just gave it to him,” Hollon told FOX 2.
After the customer received his food, Hollon noticed that he was having even more trouble. The man was so unwell that he was having difficulty feeding himself.
Hollon was not about to let his customer leave without eating the delicious burger he just made for him.
Knowing he couldn’t stand by and watch the man struggle Hollon immediately dropped what he was doing to assist the man. He sat down next to the customer and started to feed him.
“Every guest is special to us,” he said.
Unbeknownst to Hollen one of his other “special” customer was so moved by his gesture of kindness that they caught the loving scene on camera.
“He was very nice and sincere he was so thankful,” said fellow employee Lakrisha Swellings. “It’s a good feeling helping someone.”
The photo ended up spreading far and wide on the Fourth of July and Hollon ending up responding with a special message.
He said he hopes that his story will encourage people to take care of each other.
“Take care of each other, love each other,” he said. “Our troops have fought for the freedom to be ourselves and to pay it forward and just respect each other. That’s what I’m thankful for.”
Hollen then elaborated,
“What I am most grateful for is the impact the story has had on my team. Too often my staff and I hear negative stories about the city we call home and often morale is lowered because ‘who wants to work in that environment.’”
At Five Guys the company believes in genuine interactions with their guests and that’s what sets them apart from competitors. Hollen thanked his incredible employees for the hard work and genuine kindness they demonstrate to customers every day.
So the next time you see someone needing assistance while you’re on the job, or maybe even while you’re out running errands, remember to be a little kinder. Compassion goes a long way.
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